TERMS & CONDITIONS
Terms & Conditions of Services
By making a booking with K-11, LLC. (DBA Trident Tours) here in referred to as Trident Tours, you acknowledge that you have read, understand and agree to be bound by these terms and conditions during your time with us.
These terms and conditions are governed by and shall be construed in accordance with the law of the United States, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the United States.
Trident Tours shall not be liable to any passenger whilst in any operation location or surrounding areas.
The Trident Tours sightseeing tours are operated by Trident Tours. Trident Tours shall not be liable to any passenger on Trident Tours, for any loss or damage which arises out of or in connection with or as a consequence of the operation of Trident Tours including, but not being limited to, loss of profit, damage to or loss of property or items belonging to the passenger and any personal injury to the passenger.
All persons cruising on the vessel must pay for admission prior to boarding the vessel. Tickets must be retained at all times and submitted for inspection if required by any employee or agent of Trident Tours. Any person attempting to gain admission to the vessel without a valid ticket may be ejected from the vessel and its vicinity.
1 All bookings are non-refundable. Deposit payment is due at the time of booking. Due to the nature of the business when bookings are confirmed Trident Tours immediately incur expenses and costs directly relating to your booking whilst we prepare for your arrival.
2 All bookings are non-transferable, except at the complete discretion of Trident Tours. Only in extenuating circumstances will bookings be considered for transfer and where at least a minimum of 24 hours notice of request is given via email, please note an administrative fee may apply of up to 50%. 100% Cancellation Policy within 24 hours before departure time also applies.
3 Trident Tours reserve the right to move your booking time or day due to operational needs or due to other company commitments. Sometimes governing body involvement may result in changes becoming necessary.
4 We will use all reasonable endeavors to ensure that Trident Tours operates. However, we reserve the right, in our absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to cancel any cruise.
5 In the unlikely event that the vessel has to make an emergency return to the Operating Location (or any other along route) Trident Tours will not be liable for replacement tickets and/or refunds.
6 All prices are in US Dollars, no tax is added to any booking.
7 Trident Tours reserve the right, where necessary to deviate from a vessel's planned route.
8 Due to the nature of the business sailing times cannot be guaranteed, however, every effort will be made to keep on schedule.
9 All passengers should arrive at the Dock no less than 15 minutes prior to the cruise time.
10 Please be aware if you miss your scheduled departure you will not be eligible for a later booking or refund. If you are not present upon check-in for your pre-booked departure time our boarding team will endeavor to contact you, please ensure you provide us with a mobile telephone number that your lead passenger will have with them on the booking day.
B. Medical Conditions & Pregnancy
1 The decision to sail and the consequences of doing so are entirely at the passenger's own risk. Trident Tours does not accept any liability for personal injury, or injury to others and/or loss or damage.
2 Without exception, expectant mothers are not permitted onboard at any stage of their pregnancy.
3 All boats can experience unpredictable movements that could aggravate existing medical conditions. You must inform us of any material fact, including medical conditions or disabilities, which may affect the skipper's decision to carry you as a passenger, especially epilepsy, dizzy spells, diabetes, angina or any other heart conditions, back/bone conditions and pregnancy (this is not an exhaustive list).
C. Clothing and safety equipment
1 Trident Tours recommend your party to “dress for the weather" bearing in mind it is usually cooler on the sea compared to the shoreside and extremely hot in the summer months. All passengers should arrive in suitable attire which will not be damaged by exposure to sea water or sunlight.
2 Life jackets are provided under your seat.
3 Trident Tours accepts no responsibility if any personal belongings are damaged, lost or stolen at any time whilst on the pier.
D. Comfort and Wellbeing
1 Passengers will not be permitted to board if Trident Tours find that individual has:
been convicted of a criminal offense which, in the opinion of Trident Tours, is likely to affect the safety or enjoyment of other visitors
behaved in a manner which, in the opinion of Trident Tours has, or is likely to affect the safety or enjoyment of other visitors
used threatening, abusive or insulting words or behavior or in any way provokes or behaves in a manner which may provoke a breach of the peace.
shown signs of discourtesy, abuse or aggression to Trident Tours crew.
2 Trident Tours prevent offensive weapons or dangerous articles from being taken onto the vessel, visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.
3 It is prohibited to take onto the vessel any weapons including fireworks, smoke bombs, glass bottles, flammable liquids or other articles, which may cause injury. The throwing of any article from vessels is strictly prohibited.
4 Smoking is strictly prohibited on the vessel itself and on the boarding platform leading to the vessel.
5 Pets or animals of any nature are expressly prohibited on the vessel itself and the boarding platform leading to the vessel (except for guide dogs, service animals - documented) without the express permission of Trident Tours.
6 Unnecessary noise, (such as that from the use of radio sets and other electrical equipment), or any behavior likely to cause annoyance to other visitors or confusion of any kind is not permitted on or in the vicinity of the vessel.
7 Trident Tours request you are respectful of our staff, other passengers and neighbors. Whilst onboard please refrain from offering obscurities, profanities or any indecent hand/body gestures to members of the public or other sea goers.
8 Trident Tours, its employees or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any cruise undertaken and/or during evacuation from the vessel in the event of breakdown or accident.
9 Trident Tours cannot be held responsible for weather conditions during your experience. Without exception poor weather will not be deemed a valid reason to authorize relocation of any booking.
10 Children are deemed to be 10 years and younger, any person with a child ticket must be accompanied by a responsible adult at all times.
11 Passengers must remain seated at all times during their experience except when directly instructed by a representative of Trident Tours that it is safe to move around, embark/disembark.
E. Private Transfers and Charters
1 All vessels will be hired on a "Private Charter" basis. The maximum number of persons allowed per boat is six or 6.
2 A vessel may only be privately chartered by persons aged 18 years or over.
3 No ticket/booking may be resold without the previous written consent of Trident Tours. If Trident Tours reasonably believes that a ticket has been resold without such consent, the holder may be refused entry to or ejected from the vessel without payment of compensation.
4 Trident Tours are able to suggest approximate timings based on the logistics of your booking, however, where there are elements out of our control we kindly recommend you contact all other event organizers and transport providers to check your specific timings independently prior to confirming your booking with Trident Tours. Trident Tours will be held responsible for their service only.
1 From time to time Trident Tours or other authorized parties will carry out photography and/or video recording and/or other monitoring on or in the vicinity of the vessel which may feature visitors. By accepting these terms and conditions, you agree that Trident Tours or any authorized party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Trident Tours or such authorized party (as the case may be). If you do not want pictures taken please inform us in writing 24 hours before the tour date.
2 Trident Tours allow customers to take their own photography from their seats. We are not liable for any damage to equipment during this operation. Where customers request our employee to use their camera/recording equipment Trident Tours will not be liable for any damage incurred as a result.
1 Gift vouchers can be purchased on an individual or charter basis online or over the telephone.
2 Ensure to pre-book by telephone to avoid disappointment.
3 All vouchers are valid for a full twelve months from the date of issue, booked and sailing date within this period.
4 An extension of six months can be applied for but will incur a 20% administration fee as standard. Up to two extensions can be applied for, after this time vouchers will automatically expire.
5 Reseller/Third party/Agent vouchers will expire as per their booking terms and conditions.
H. Complaints and Feedback
1 Any passenger complaints should be brought to the attention of the crew on the day of your booking.
2 Following this, any further complaint should be put in to writing no less than seven days following your experience to email@example.com.
3 Compliments and general feedback will be gratefully accepted to the same email address.
4 Trident Tours endeavors to respond to your correspondence within 72 hours, however, on occasion and where an internal investigation is necessary this can take longer.
DISCLAIMER OF WARRANTIES
THE SERVICES AND MATERIALS PROVIDED BY THE SITE ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE, AND OUR PROVIDERS OR DISTRIBUTORS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: (1) IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE TO ANY OF THE SERVICES AND MATERIALS PROVIDED ON THE SITE; (2) ANY WARRANTIES THAT THE FUNCTIONS CONTAINED IN THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (3) ANY WARRANTIES REGARDING THE USE, OR RESULTS OF THE USE, OF THE SERVICES AND MATERIALS PROVIDED BY THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, TIMELINESS, OR OTHERWISE. YOU ALONE ASSUME ANY AND ALL COSTS ARISING IN CONNECTION WITH YOUR USE OF THE SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.